Terms of Service

These terms govern services provided by Lost Island Detailing LLC(“we,” “us”) and your use of https://lostislanddetailing.com. Booking an appointment means you accept them.

Quotes and pricing

Prices shown on this website are starting pricesfor a vehicle in good condition. Final pricing depends on your vehicle’s size, paint condition, and the scope agreed after inspection. We provide a written quote before beginning work, and we do not exceed it without your approval.

If we discover during service that the vehicle requires materially more work than quoted — previously repainted panels, undisclosed damage, contamination requiring additional stages — we stop, contact you, and proceed only with your authorization.

Appointments, deposits, and cancellation

• We work by appointment only and typically on one vehicle at a time.
• A deposit secures your date and is applied to your final balance.
• Cancel or reschedule with at least 48 hours’ notice and your deposit transfers to a new date or is refunded in full.
• Cancellations inside 48 hours, or failure to appear, may forfeit the deposit. Multi-day correction and coating bookings hold a slot that cannot realistically be refilled at short notice.
• Arriving more than 30 minutes late may require rescheduling, since the day’s work is sequenced around cure and inspection times.

Vehicle condition and what we cannot fix

Paint correction removes a measured amount of clear coat to level defects. It has physical limits, and honest expectation-setting is part of our service:

• Scratches that have penetrated the clear coat cannot be polished out. They can be improved in appearance; removing them requires refinishing, which is body shop work.
• We measure paint thickness before working and will decline to correct panels where insufficient clear coat remains. This is a refusal to damage your vehicle, not a limitation of skill.
• Pre-existing damage — failing clear coat, previous repaints, poor body work, rust, cracked trim, worn or torn upholstery — is documented at intake. We are not responsible for pre-existing conditions or for their becoming more visible once surrounding areas are corrected.
• Aftermarket parts, wraps, films, and previously coated surfaces may respond unpredictably. We will tell you when we see them.

Coating warranties

Ceramic coating warranties are issued by the manufacturer, System X, and are subject to the manufacturer’s terms — not ours. We register your warranty in your name and submit the Carfax service record where the installation is eligible.

Warranty coverage generally requires that the vehicle be maintained according to the schedule we provide. Automatic car washes, abrasive cleaners, and neglect will void coverage. We provide the maintenance requirements in writing at handoff so there is no ambiguity later.

A coating does not prevent rock chips, collision damage, or deep scratches, and no warranty covers those.

Your vehicle while it is with us

• Remove all personal belongings, valuables, and firearms before drop-off. We are not responsible for items left in the vehicle.
• Vehicles must be legally operable, insured, and free of hazardous or biohazardous material. Biohazard cleanup is quoted separately.
• We carry appropriate insurance for vehicles in our care. Our liability is limited to the cost of repairing damage we cause.
• Vehicles not collected within seven days of completion may incur storage charges.

Mobile service

Mobile service is a premium add-on limited to maintenance-level work within approximately 45 minutes of Donna. It requires safe, legal access to the vehicle, adequate space, and — for some services — access to water and power. Paint correction and coating installation are performed only at our studio, because they require environmental control that cannot be reproduced on site. We may reschedule mobile appointments for weather.

Satisfaction

Every vehicle is inspected with you under proper lighting before you leave. Concerns raised at that walkaround are addressed while the vehicle is still here. Please raise anything you are unhappy about at handoff — that is precisely what the inspection is for.

Payment

Payment is due on completion unless agreed otherwise. We accept card, debit, and cash. Deposits are non-transferable to other parties without our agreement.

Photography

We photograph vehicles for documentation and may publish images of our work. Identifying details such as license plates are excluded. You may opt out at drop-off. See our Privacy Policy.

Limitation of liability

To the fullest extent permitted by Texas law, our total liability arising from any service is limited to the amount you paid for that service. We are not liable for indirect, incidental, or consequential damages, including loss of use or diminished value.

Website content

Content on this site is provided for information only. Pricing, availability, and service descriptions may change. Nothing here constitutes a binding offer until we provide a written quote.

Governing law

These terms are governed by the laws of the State of Texas. Any dispute will be brought in the state or federal courts located in Hidalgo County, Texas.

Contact

Lost Island Detailing LLC
3105 Boyce Cir N, Donna, TX 78537
(954) 829-0488
lostislanddetailing@gmail.com